Technology Services World

The premier event for Professional Services Professionals hosted by TSIA
MAY 6 - 8, 2019
San Diego

About Technology & Services World Spring

TSW Crowd

TSIA’s Technology & Services World (TSW) conference is the best place to network, share ideas, and learn about the latest trends impacting the technology industry. By attending, you'll have the opportunity to:

Learn about the current trends based on the shifting tech business model and the ever-changing customer expectations. See how you can increase the impact of your services by making some key strategic pivots in your organization.

Network with peers and learn from visionary keynotes and session speakers. Talking with peers can help you solve some of your toughest challenges and build a network that can help for years to come!

Discover new technology solutions by browsing the expo hall for the newest products and services on the market that can benefit your business and streamline your operations.

Still need a pass? Register for the event and get 25% off the full conference rate by adding KEYEDIN in the space provided:

Register Now!


Welcome Reception
Stop by the KeyedIn booth during the TSW networking reception to talk with our experts, pick up a t-shirt and try your hand at our PLINKO challenge!
KeyedIn Session
Don't miss our session on 3:10-3:50pm on Tuesday, May 7 in Harbor H, Level 2 of the Manchester Grand Hyatt. We'll be presenting a panel discussion featuring our customer to discuss hot topics for today's services professionals.
Networking Reception
The Tuesday networking event to explore the latest products and services offerings all under one roof. Mingle with other conference attendees over delicious hors d'oeuvres and cocktails while you browse the newest technology services solutions the industry has to offer in the TSW | EXPO.
Last Chance for Meet & Greet
Expo closes at noon! Schedule a meeting or stop by before tear down to learn more about KeyedIn and explore our offerings.

Save Your Seat

Join KeyedIn's educational session on Tuesday, May 7th at TSW - save your seat today! 

You're in Services, So Why Are You Selling?

People often ask, “You’re In services, so why are you selling?” But is how you are selling the real question? Think about what a professional services team really does. In short, they deliver value to customers. Most start by implementing systems, continue by recommending best practices in those systems, and all throughout consult on where customers can find more value in the systems they already have by connecting, building or even adding on. In doing so, services teams build lasting relationships with customers to ensure they are happy and ultimately renew. Where do you draw the line between services and sales? We would argue that line no longer exists. Especially in product-driven technology companies, services leaders are required to be both a trusted advisor and advocate for customers while also a significant revenue driver for the company – two concepts that seem contradictory but that don’t have to be. Trends such as XaaS models have changed the way services professionals can continue to deliver that value that customers are looking for. Join this session featuring Tim Short and Chana Lewis, two services executives as they examine the role of selling in services and weigh in on the debate.



The Speakers

Tim Short
VP of Global Customer Experience, KeyedIn
Chana Lewis
Operations & Program Manager Community Brands


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